Policies

Black Rooster Décor sells only the highest quality products and inspects each piece before shipping your order. Many of our items are hand finished, repurposed and / or antiques. This makes your item one of a kind. 

Shipping
Now shipping worldwide! Please contact us to inquire about International shipping and to receive our best rate shipping quotation.

We specialize in shipping within Canada and offer free shipping to all Ontario residents.

Black Rooster Décor will ship your order via common carrier or ground carton carrier. We will determine the best method of shipping based on order value, weight and volume. Once your order is placed, you will receive an email containing shipping information along with a tracking number. An additional charge will be applied to your order confirmation noting all applicable combined sales tax rates based upon the location to which the order is being shipped.

Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

Order Status
Lead times vary depending on items purchased. Items in stock ship within 24 business hours, however some items may not ship for 3-4 weeks. On average, most orders ship within one week. When we have processed your order, you will receive notification via email. We will also notify you when your item is shipped or if an item is backordered.

Payments
All prices are in Canadian dollars. All orders are shipped under prepaid conditions. We accept Visa, Mastercard, American Express as well as Paypal. All payment information is encrypted during transmission and storage, so that data is private and secure.

Claims
Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods.  Please keep all original packaging for 5 days after damage is reported. No returns or exchanges will be accepted after the 5 day period. All shipping charges including the original cost of delivery will be the responsibility of the customer should you decide to return or exchange an item. Custom order furniture is not returnable.

 Thank you for shopping with us.