FAQ

Do I need to have an account to place an order at Black Rooster Decor?
Yes. You will need to create an account with us to process any online order. You can create an account here.

 

Do you carry the same merchandise in your showroom as you do online?
While the majority of the items that we carry in our showroom are available online, our online store remains our largest hub of products. Our showroom in Leslieville, Toronto displays roughly 20% of the merchandise we offer on our online store. To counter this we also offer some items at our boutique location that are not available online. These items are typically art, potted plants, pots and accent pieces. 

 

Why does your online store charge in USD currency when you are a Canadian company?
Due to the back-end set-up of our online store, we can only accept one type of currency. Because the majority of our customers and merchants are US-based, we elected to have that currency be USD. 

We have included a currency toggle in the top-righthand corner of the site where you can scroll through and see our entire store in USD, CAD, GBP, AUD and EUR currencies. Please note that when you checkout this price will be reverted back to its USD price and you will be changed in USD.

 

I’ve placed an order online. Now what?
Congratulations! We can’t wait for you to get your order! Once you place your order you will receive an email confirmation of your order. Your order with be processed within 3-4 business days and then depending on it’s shipping specifications will be put on track to get to you as soon as possible.

 

Can I make changes to my order once it’s been placed?
If you’ve changed your mind or would like to change something about your order please email us or call us at +1-416-465-7778 within 3 days of your order.

 

How long does an order take to ship?
We pride ourselves on having a wide variety of curated items and collections from all over the world. This does result in different shipping and handling times for each product. Typically shipping and handling times will be stated in the product description. Please visit our SHIPPING & RETURNS page for more information.

 

Do you ship internationally?
Absolutely! If you would like a detailed shipping quote for your location please feel free to email us.

 

What forms of payment do you accept?
We accept Visa, MasterCard and American Express. 

 

Is my credit card information secure when I pay online, in-store or over the phone?
We take your payment security very seriously. Please visit our Privacy Policy for more details on how we keep your payment information secure.