Burano Chandelier

Do I need to have an account to place an order at Black Rooster Decor?
Yes. You will need to create an account with us to process any online order. You can create an account here.

Do you carry the same merchandise in your showroom as you do online?
While the majority of the items that we carry in our showroom are available online, our online store remains our largest hub of products. Our showroom in Leslieville, Toronto displays roughly 20% of the merchandise we offer on our online store. To counter this we also offer some items at our boutique location that are not available online. These items are typically art, potted plants, pots and accent pieces. 

Why does your online store charge in USD currency when you are a Canadian company?
Due to the back-end set-up of our online store, we can only accept one type of currency. Because the majority of our customers and merchants are US-based, we elected to have that currency be USD. 

We have included a currency toggle in the top-righthand corner of the site where you can scroll through and see our entire store in USD, CAD, GBP, AUD and EUR currencies. Please note that when you checkout this price will be reverted back to its USD price and you will be changed in USD.

I’ve placed an order online. Now what?
Congratulations! We can’t wait for you to get your order! Once you place your order you will receive an email confirmation of your order. Your order with be processed within 3-4 business days and then depending on it’s shipping specifications will be put on track to get to you as soon as possible.

Can I make changes to my order once it’s been placed?
If you’ve changed your mind or would like to change something about your order please email us or call us at +1-416-465-7778 within 3 days of your order.

How long does an order take to ship?
We pride ourselves on having a wide variety of curated items and collections from all over the world. This does result in different shipping and handling times for each product. Typically shipping and handling times will be stated in the product description. Please visit our SHIPPING & RETURNS page for more information.

Do you ship internationally?
Absolutely! If you would like a detailed shipping quote for your location please feel free to email us.

What forms of payment do you accept?
We accept Visa, MasterCard and American Express. 

Is my credit card information secure when I pay online, in-store or over the phone?
We take your payment security very seriously. Please visit our Privacy Policy for more details on how we keep your payment information secure. 

Orders Placed

Please review your order carefully. If you need to change or cancel your order, please contact us within 48 hours from your time of order and we would be pleased to assist you. 

After 48 hours, your order is considered in process and not eligible for cancellation. If you still wish to cancel, we charge a 25% restocking fee. 

Shipping

We offer free shipping on all orders over $99 in the continental USA and Ontario.

We specialize in shipping within Canada and offer free shipping on orders over $99 to all Ontario residents. 

Now shipping worldwide! Please contact us to inquire about International shipping and to receive our best rate shipping quotation.

Once your order is placed,  you will receive an order confirmation email. Any possible additional charges will be applied to your order confirmation noting all applicable combined sales tax rates based upon the location to which the order is being shipped.

Black Rooster Decor will ship your order via common carrier or ground carton carrier. We will determine the best method of shipping based on order value, weight and volume. We work with the best shipping companies to get your order to you safely. 

Once your order ships you will receive a shipping fulfillment notice via email containing a  carrier tracking number as well as an updated order page that you can reference on any browser.

Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

Order Status

Lead times vary depending on items purchased. Items in stock ship within 7 business days, however, some items may not ship for 3-4 weeks, or longer.  On average, most orders ship within 7-10 business days. When we have processed your order, you will receive notification via email. We will also notify you if an item is backordered.

Oversized Items: Heavy and large items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

Oversized Items are delivered curbside only. 

Our products are sourced from all over the world and this may result in different shipping times for different items. Please rest assured that we work closely with our vendors and shipping companies to get your order to you as quickly and safely as possible. 

Payments

Canadian Customers: 

We now accept payment in Canadian dollars on Canadian orders. All duties, customs fees and brokerage fees are included. Your province's taxes will be calculated at checkout.

US customers: 

All prices are in US dollars for US orders. 

All orders are shipped under prepaid conditions. 

We accept Visa, MasterCard, American Express. 

All payment information is encrypted during transmission and storage, so that data is private and secure. Please visit our Privacy Policy for more information on this.

Returns/Claims

Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods.  Please keep all original packaging for 5 days after damage is reported. No returns or exchanges will be accepted after the 5 day period. 

Refunds are issued in the original payment form and price, less original shipping and handling and return shipping charges. Please allow for 5-10 business days for your refund to appear in your bank account. 

If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost as well as a 25% restocking fee. The only exception to this policy is if an item received is defective, in which case it will be replaced at no additional shipping cost.

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Non-eligible Items for Return

• Sale Items
• Pillows/Throws/ Sheepskin/Bedding
• Wall Art
• Lighting
• Rugs
• Commercial Orders
• Custom / Personalized Orders
• Jonathan Adler Accessories, Merchandise and Furniture

Thank you for shopping with us!